11/22/2023 0 Comments Icon dcommand firmwareOn solution is contact the re-seller and get a replacement but I'm hoping for a simple fix before that. I've worked on quite a few of these over the years and cycled the power on many of them, never has they required a firmware update straight after. I'm beginning to thing it might be an issue with the main unit of the D-Command. It then happened again after a power cut. Then I took it back to the machine room and plugged in the custom cable and it all worked. However, I moved the X-Mon to the studio and used the supplied cable, it worked after a few restarts. But it was made following the exact instructions from Avid and has been working absolutely fine until now. Now, I am using a custom cable for the X-Mon connection because the machine room is too far away to run the supplied cable. I turned everything off, unplugged and re-plugged cables, booted back up, no joy. I checked all the cabling and re-installed PT, (at the advice of the Avid Re-seller), and after a bit of trial and error it all came back on line and has been rock solid for a few months, until.Ī few days ago I cycled the power on the main fader unit of my D-Command and again it lost the X-Mon and kept demanding firmware updates. Download and open using Stuffit Expander on Mac, or unzip on Windows XP. If your device is not from Microsoft, locate the device manufacturer of your device in the following table, select the corresponding link, and apply the firmware update thats provide. The download is a complete installer application which installs the D-Control personality file and firmware. If you have a Surface device, see Security issue for TPM on Surface devices for more information and instructions. I was prompted to update the firmware on the D-Command and suddenly the X-Mon was no longer being detected. D-Control Personality File v6.4.1 & Firmware v3.10. Make sure to copy the file to your TFTP folder. The first time this happened it was during the update from PT HDX 10.1 to 10.2. The page will show the latest firmware version of your switch and the size of the file. Basically I've been experiencing a connection problem between my X-Mon and the D-Command.
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